outbound call center agent job description

The responsibilities, tasks, and duties typically carried out by call center agents are shown in the job description example below: Call Center Job Description Example/TemplateĬall center agents perform various functions in ensuring customers’ inquiries are adequately answered to their satisfaction. The agent may also put calls through to customers to inform them of the availability of new products that may be of interest to them. The calls are normally to check on customers and to also find out whether previous services that were rendered to them met their needs. The work description of agents in call centers may sometimes involves making calls during periods they are less busy.

In resolving customer complaints, they make sure that they deal with issues quickly and efficiently, and also put quality service ahead of time saving. The call center agent tries as much as possible to make sure that customers get satisfactory replies for any inquiry they make. In a situation whereby he/she does not have an immediate solution to a client’s problem, he/she makes arrangements to call the customer back whenever adequate information and solution have been gotten. He/she also tries as much as possible to deal with whatever issues clients complain about on their first call. The call center agent’s role also entails taking clients’ orders and resolving technical issues. Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.Īfter the conversation with the customer, the agent updates the client’s record with whatever details he/she got from the client, and whatever responses he/she gave to the client. He/she also has the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or other electronic medium. The major duty of a call center agent is the handling of incoming telephone calls. He/she normally works in a multimedia contact center with job description that involves handling a wide range of activities which may include customer service, customer contact, and technical support. What Does a Call Center Agent Do?Ī call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. It also highlights the major requirements you may be expected to fulfill to be hired for the call center agent role by most recruiters/employers. This post provides detailed information on the call center agent job description, including key duties, tasks, and responsibilities they commonly perform. Call center agents ensure customer inquiries are promptly and satisfactorily dealt with.

Outbound call center agent job description